TERMS AND CONDITIONS

In the following passages we outline the terms and conditions that apply when booking an Experience, a Package or a Course with us.

You will find informations about

How to make and secure your booking
Time of full payment requirement
Cancellation policy
Additional costs
General policies

How to make and secure your booking

To make a booking you need to get in contact with us and agree on dates and contents of your booking. Once agreed to secure your booking a prepayment of 50% is required.

Time of full payment requirement

Full payment is required upon arrival on the first day.

Cancellation policy

The reservation deposit is non refundable.

For the second part of the payment the following statement applies:
Cancellation 120+ days before arrival: 90%, 10% is to pay.
Cancellation 61+ days before arrival: 70%, 30% is to pay.
Cancellation 50-60 days before arrival: 40%, 60% is to pay.
Cancellation 22-49 days before arrival: 20%, 80% is to pay.
Cancellation 15-21 days before arrival: 10%, 90% is to pay.
Cancellation after 14 days before arrival: full amount is to pay.

Payment is accepted via Bank transfer, PayPal, Cardpayment in the Shop or Cashpayment. Please note that extra fees must be paid by the person making the booking.

Additional Costs

Costs that are not included in the prices are:

Diving insurance
Diving medical
SSI Professional Membership Fees.
Loosing or damaging Dive Shop equipment, vehicles, Building or Furniture
Loss or damaging due to theft on your rental or personal equipment

Insurance is the responsibility of the participants and must be taken out beforhand.

General Policies

By agreeing on booking contents and making the reservation deposit it is deemed that you are fit to dive. If in doubt check with
doctor and inform us before making the reservation. See on page Prices.

If you do not complete the training because you are unfit to dive, unprofesional behaviour of lack of commitment to completing preformance requirement, no refund will be given.

If you do not complete your training within the scheduled timeframe and need additional time to complete training an additional fee will be charged.

In general, existing Spanish laws apply, and any offenses will be reported in any case. The place of jurisdiction is Puerto de la Cruz, Santa Cruz de Tenerife, Spain

Introduction DATAS and Informatoin

We ("we", "us", "our") take the privacy of users ("users" or "you") of our website and/or mobile application (the "Website" or "Mobile Application") very seriously and are committed to protecting the information that users provide to us in connection with their use of our website and/or mobile application (collectively, "Digital Assets"). We are also committed to protecting and using your information in accordance with applicable law. This Privacy Policy explains our practices regarding the collection, use and disclosure of your information through the use of our digital assets (the "Services") when you access the Services through your devices. Please read the Privacy Policy carefully and make sure that you fully understand our practices with respect to your information before using our Services. If you have read this Policy, fully understand it, and do not agree with our practices, you must stop using our Digital Assets and Services. By using our Services, you agree to the terms of this Privacy Policy. Your continued use of the Services constitutes your acceptance of this Privacy Policy and any changes to it. This Privacy Policy tells you: How we collect information What information we collect Why we collect this information

Who we share the information with
Where the information is stored
How long the information is retained
How we protect the information
What information do we collect?

Below is an overview of the information we may collect: Unidentified and non-identifiable information you provide during the registration process or that is collected through your use of our Services (“Non-Personal Information”). Non-Personal Information does not identify who collected it. Non-Personal Information that we collect consists primarily of technical and aggregated usage information. Individually identifiable information, which is anything that can be used to identify you or could be used to identify you with reasonable effort (“Personal Information”). The personal information we collect through our Services may include information requested from time to time such as names, email addresses, addresses, phone numbers, IP addresses, and more. When we combine personal information with non-personal information, as long as it is combined, we treat it as personal information.

How do we collect information?

he following are the main methods we use to collect information: We collect information when you use our Services. So, when you visit our digital assets and use services, we may collect, record, and store usage, sessions, and related information. We collect information you provide to us yourself, such as when you contact us directly through a communication channel (such as an email with a comment or feedback). We may collect information from third-party sources, as described below. We collect information you provide to us when you log into our Services through a third-party service provider such as Facebook or Google.

Why do we collect this information?

We may use your information for the following purposes: to provide and operate our Services; to develop, customize, and improve our Services; to respond to your feedback, requests, and requests, and to provide assistance; to analyze request and usage patterns; for other internal, statistical, and research purposes; to improve our data security and fraud prevention capabilities; to investigate violations and enforce our terms and policies, and to comply with applicable law, regulation, or government requests; to send you updates, news, promotional materials, and other information related to our Services. For promotional emails, you can choose whether you want to continue receiving them. If not, simply click the unsubscribe link in those emails.

Who do we share this information with?

We may share your information with our service providers to operate our Services (e.g., storing data on third-party hosting services, providing technical support, etc.). We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent, or take action against illegal activities or other wrongdoing;

Where the information is stored

Collected information is either stored in physical form under lock and key in the premises of the dive shop or stored digitally on the store's data carriers. Digital data can be stored with third parties (e.g. Google, SSI, DAN etc.)

How long the information is stored

Physical data is destroyed after a maximum of seven calendar years. Digital data can be stored for up to ten calendar years. TEIDE DIVERS assumes no liability for data stored with third parties.

How we protect the information

The collected data is protected and managed in accordance with the relevant EU guidelines.

Updates or changes to the privacy policy

The privacy policy complies with the applicable laws of the EU and Spain. The store reserves the right to make changes and additions.